Terms & Conditions

SHARPENING

imPECKably Sharp LLC is offering a professional sharpening service.  By submitting your knives and other items for sharpening to us, you explicitly approve the discretion of the professional sharpener at imPECKably Sharp LLC to decide how to best sharpen and shape your items before returning them to you. This applies to all items, including knives, scissors, and surgical tools, etc. No considerations will be made to other sharpening techniques than the ones used by us on a daily basis.

 

The service we provide is to sharpen the edge of the blade of your items. Thus, polishing the items or trying to remove aesthetic deficiencies is not part of the service and will incur a separate fee. In order to achieve a professional sharpened edge of the blade, we may need to remove a greater part of the blade than you envisioned. We are unfortunately not able to provide detailed information about this in advance, but will always strive to limit the part of the blade being removed. In order to limit the part of the blade being removed, we may alter its shape and thus return your item with a different shape than what it was when you submitted it to us.

 

To ensure the appropriate function of your knives, the heel of all knives sent to us is reduced in equivalent measure to the rest of the blade, to ensure that all of the blade can make contact with the cutting surface as well as securing that we are able to sharpen the whole item. This alters the shape of the heel. If you do not want us to alter the heel of your knives, you must advise us thereof before dropping off the items for sharpening. By specifying during correspondence before drop off, items should only be delivered to us after you have received confirmation we are able to fulfil your request.

LIMITATIONS OF LIABILITY

DISCLAIMER OF WARRANTIES. WE PROVIDE THE WEBSITE, THE PRODUCTS, AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DO NOT REPRESENT OR WARRANT THAT THE PRODUCTS, THE WEBSITE, THE SERVICES, ITS USE, ANY INFORMATION ON IT: (I) WILL BE UNINTERRUPTED OR SECURE, (II) WILL BE FREE OF DEFECTS, INACCURACIES OR ERRORS, (III) WILL MEET YOUR REQUIREMENTS, OR (IV) WILL OPERATE IN THE CONFIGURATION OR WITH OTHER HARDWARE OR SOFTWARE YOU USE. WE MAKE NO WARRANTIES OTHER THAN THOSE MADE EXPRESSLY IN THIS TERMS OF SERVICE, AND HEREBY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT.


EXCLUSION OF DAMAGES. WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES RELATING TO LOST PROFITS, LOST DATA OR LOSS OF GOODWILL) ARISING OUT OF, RELATING TO OR CONNECTED WITH THE USE OF THE WEBSITE OR PRODUCTS/SERVICES, REGARDLESS OF THE CAUSE OF ACTION ON WHICH THEY ARE BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING.


FINANCIAL LIMITATION OF LIABILITY. IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING FROM, RELATING TO, OR IN CONNECTION WITH THESE TERMS OF SERVICE (INCLUDING, WITHOUT LIMITATION, CLAIMS RELATING TO THE WEBSITE, OR THE PRODUCTS/SERVICES) EXCEED THE GREATER OF $100 OR THE AMOUNT THAT YOU PAID FOR THE SERVICES.


imPECKably Sharp is not liable for delays or any additional costs related to arrival time of the sharpened items and we do not provide monetary compensation for delayed arrival of the items. We strongly recommend our customers to drop off items for sharpening well ahead of the time which they are needed in return.


Items with visible cracks may not be sharpened but will returned unsharpened or partially sharpened. Sharpening of items with hidden cracks, which may pose a risk for the sharpener due to breaking or loosening of the blade, will be immediately interrupted and returned in the state they are in at the time of interruption of the sharpening. imPECKably Sharp LLC does not charge a fee for the sharpening of the item but no additional compensation will be provided. If items arrive with visible cracks, a significant part of the blade will be removed to eliminate the crack or a new edge will be sharpened on the blade leaving the crack in place. The appropriate course of action for each item is solely and fully at the discretion of imPECKably Sharp LLC.


When extreme discoloration, oxidization or other alteration to the original state of the blade is apparent, imPECKably Sharp will at its discretion decide on the appropriate course of action, including the option to sharpen a new edge with one or several indentations.


imPECKably Sharp LLC is not responsible for and does not accept liability for the full removal of sharpening wax and steel particles from items upon sharpening. Please be sure to thoroughly clean each item prior to use.


No compensation is provided for scratches, blemishes or other alterations to the previous state of items while in the care of imPECKably Sharp LLC. When a blade is sharpened and polished, the side of the blade is also affected to a certain degree, including the polishing. Thus, previous scratches will be significantly more visible.


imPECKably Sharp LLC will attempt to straighten bent items, e.g. crooked blades or tips to a reasonable extent. During these efforts, the blade or the tip may break. In such situations, imPECKably Sharp LLC will attempt to sharpen a significantly smaller/shorter blade from the remaining part of the blade or return it in its broken state in discussion with the Customer. imPECKably Sharp LLC will not compensate the Customer for damage occurring as part of straightening or reparation attempts.


SPECIAL REQUESTS: Should you have special requests regarding the sharpening of your items, this shall be communicated via e-mail to peck@impeckablysharp.com before the items are submitted for sharpening. Requests must be confirmed in writing by imPECKably Sharp LLC to be considered received. Unless confirmation has been provided by imPECKably Sharp LLC, regular sharpening will be applied to the items if they are submitted. In the message, the full name and contact details including cell phone number of the Customer shall be provided, together with specifications on which item is referred to and a marking shall also be applied to the item at drop off to imPECKably Sharp LLC (or pickup for medical sharpening).  

RETURNING INCORRECT ITEMS

If a Customer should receive items different from the ones submitted by the Customer for sharpening, imPECKably Sharp LLC shall immediately be notified by e-mail or text. Upon receipt, the incorrect items shall be returned to imPECKably Sharp LLC no later than 5 business days.

 

Should the Customer not return the incorrect items on the later date of 5 business days upon receipt, imPECKably Sharp LLC has the right to charge the customer for the equivalent of current new purchase value of such items unlawfully being retained.

 

imPECKably Sharp LLC shall return the correct items to the Customer and shall as compensation for the Customer’s assistance in returning the incorrect items refund the cost for the Customer’s own sharpening on this occasion.

gUARANTEE

imPECKably Sharp LLC guarantees your satisfaction with the sharpening service. Should you for any reason not covered by these Terms not be fully satisfied with the service performed, imPECKably Sharp LLC offers one (1) resharpening for the items in question free of charges for the Customer. Should you wish to take advantage of this guarantee, an e-mail should be sent to peck@impeckablysharp.com explaining the reasons for your dissatisfaction in detail, along with a minimum of one photo supporting your claim as well as stating the fact that you wish to take advantage of the guarantee. imPECKably Sharp LLC will, at its sole discretion decide if the guarantee is applicable to the claim and should it consider it not to be so, will explain the reason for its decision. Should imPECKably Sharp LLC decide that the guarantee is applicable to your claim, they will schedule a new appointment to have these items resharpened at no cost to the customer.


Any claim under the guarantee must be filed within five (5) business days from receipt of the item by the Customer. The guarantee exclusively relates to the sharpening and thus is limited to the state in which the items were received in return to the Customer. Claims relating to items losing sharpness within a time considered to be too fast will not be considered as these are dependent on numerous factors, including the material used in the blade, cutting techniques, the items being cut as well as any supporting surfaces that the blade comes into contact with.

STORING OF CUSTOMER DATA

By submitting your information on our website or texting to our business phone number, you agree to our Privacy Policy and provide imPECKably Sharp LLC the authorization to register and store any name or contact data provided and to use in its operations and marketing. By calling or texting this number (833) 557-4277, customers agree to receive text messages. If you no longer wish to receive text messages, you may opt-out at any time by replying “STOP” to the text message. imPECKably Sharp LLC only shares our customer’s information with our advertising service providers, including Google and Facebook and will not share your contact details with any other third parties other than those performing services for imPECKably Sharp LLC.  imPECKably Sharp LLC does not store any credit card information – all payments are securely processed through our third party payment processor.

COOKIES

imPECKably Sharp LLC uses cookies to personalize content and ads, provide social share features, and analyze our traffic. To deliver personalized ads, we share information about your use of our site with our advertising and analytics partners.

PRIVACY POLICY

Welcome to the imPECKably Sharp LLC (“imPECKably Sharp”) website (www.imPECKablySharp.com) (the “Website”). This written policy (the “Privacy Policy”) is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this Website and certain related services. Please be sure to read this entire Privacy Policy before using, or submitting information, to this Website.

This Privacy Policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Agreement to this Privacy Policy: By using this Website, you consent to this Privacy Policy, including your consent to our use and disclosure of information about you in the manner described herein.

 

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

 

We collect several types of information from and about users, including information:

 

  • by which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”);
  • that is about you but individually does not identify you, such as non-personal demographic information;
  • about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

 

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and/or other tracking technologies.

Information you provide to us

 

The information we collect may include:

 

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, making a purchase or subscribing to our services on our Website, subscribing to our emails or text messages, posting material or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.
  • Information provided to us through social networks or third-party platforms when you, for example, engage with our social media content, or communicate with us via social media (such as your name, e-mail, profile picture, likes, location, friend list, photos or other information described by the applicable social network or platform).

 

Usage details, IP addresses and cookies

 

As you navigate through and interact with our Website, or our advertising or applications on third-party websites and services, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

 

  • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.
  • The information we collect automatically is statistical data, and does not alone identify any individual. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

 

The technologies we use for this automatic data collection may include:

 

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. We may place tags on our webpages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

 

Third party web analytics services

 

We may use third party web analytics services on this Website and our social media pages, such as those of Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to collect information (such as IP address) and use that information to help us analyze how visitors use the Website. These vendors may use cookies placed on this Website (such as the Google Analytics cookie) and cookies placed on third-party web sites (such as Google advertising cookies), or other third-party identifiers, together, to analyze our Website visitors.

You may deactivate the ability of Google Analytics to analyze your browsing activities on this Website. To disable Google Analytics, please download the browser add-on provided by Google at https://tools.google.com/dlpage/gaoptout?hl=en. To learn more about privacy and Google Analytics please consult the Google Analytics overview provided by Google at: https://www.google.com/intl/en/analytics/privacyoverview.html

 

Targeted advertising & third-party advertiser use of cookies and other tracking technologies

 

Third-party advertisers, ad networks and ad servers may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about users of the Website. This may include information about users’ behavior on this and other websites to serve them interested-based behavioral advertising. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement, you should contact the responsible advertiser directly. For information on how to opt-out of certain third-party advertisers, ad networks and ad servers, see the Choices section below.

We may also use third-party platforms and technology, including platforms operated by social networks, such as Google and Facebook to show you interest-based ads. These companies have specific Interest-Based Ads programs that match people that have shown interest in imPECKably Sharp LLC through our websites, stores or other services with users on their platforms and properties. If we participate in these programs, we convert your personal information (which may include name, email address or telephone number) or other information into a unique value which can be matched by those third parties with a user on their platform or with other data they may have collected from you. This matching allows us to deliver interest-based ads to users of these platforms. To opt-out of these ads, you must change your advertising preferences for those third-party platforms. You can manage your preferences for these advertising programs by clicking on the following relevant links: for Facebook click here, for Google click here. These platforms may have their own privacy notices or policies, which we strongly suggest you review.

 

How we use your information

 

We use information that we collect about you or that you provide to us, including any personal information:

 

  • To manage your account.
  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request.
  • To process your transaction.
  • To fulfill any other purpose for which you provide it.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • For online promotions and interactive user content.
  • In any other way we may describe when you provide the information.
  • To tailor ads displayed to you based on your interests and history with us.
  • Respond to your inquiries.
  • For any other purpose with your consent.

 

Disclosure of your information

 

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of imPECKably Sharp LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by imPECKably Sharp LLC is among the assets transferred.
  • To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the “e-mail a friend” feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
  • We may also disclose your personal information:

    • To comply with any court order, law or legal process, including to respond to any government or regulatory request.

    • To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.

    • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of imPECKably Sharp LLC, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

Data transfers

 

Your personal information may be transferred to countries other than the country in which it was originally collected, and your personal information may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your personal information will be subject to applicable foreign laws. When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy.

 

Choices about how we use and disclose your information

 

We strive to provide you with choices regarding the personal information you provide to us.

  • Promotional Offers from the Company. If you do not wish to have your e-mail address, cell phone number or other contact information used by the Company to promote our own or our third-party partner’s products or services, you can opt-out by sending us an e-mail stating your request to peck@impeckablysharp.com. If we have sent you a promotional e-mail, you can tell us not to send you promotional e-mail by clicking on the unsubscribe link within the emails you receive from us. If you no longer wish to receive text messages, you can text STOP to 833-557-4277 for the text messages you no longer wish to receive.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. To learn more about advertising networks and to opt out of interest-based advertising, visit the Digital Advertising Alliance at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

 

Reviewing, updating and modifying personal information

 

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to review, change or delete your personal information by sending an email to peck@impeckablysharp.com.

 

Third-party links

 

Occasionally, we may link to third-party content, applications, or websites on our website. This third-party content has their own privacy practices. This Privacy Policy does not describe how these third parties collect and use data.

 

How do we protect your personal information

 

We use many different measures to help protect information transmitted over or stored on our systems. For example, your Personal Information is contained behind secured networks, and is encrypted when transmitted to us via Secure Socket Layer (SSL) technology, to try and keep the information secure. In addition, the payment information you provide us is processed by a third-party payment gateway and processor. We regularly review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

 

Children Under 18

 

Our Website is not intended to be used by children under 18 years old. You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not use the Website or services. We do not knowingly collect personal information from, or target our Website or services to children under the age 18. We understand that there may be exceptions to this rule including, but not limited to children who are emancipated. If we discover that the Website is being used inappropriately, we will take steps, if possible, to disable access so that the individual may no longer access our Website.

 

Changes to this privacy policy

 

We reserve the right to modify this Privacy Policy at any time. The provisions contained in this privacy statement supersede all previous notices or policies regarding our privacy practices with respect to this Website. Any and all changes will be made here, to this Privacy Policy.

We encourage you to check our Website frequently to see the current privacy policy to be informed of how we are committed to protecting your information and providing you with improved content on our Website in order to enhance your online experience. Upon any material changes to the policy statement, we will post those changes to this Privacy Policy so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

 

Contacting us

 

If you have any questions about your personal information or this policy, please contact us by email at peck@impeckablysharp.com, or by using the contact details below:

 

imPECKably Sharp LLC

3728 Winthrop Dr

Lexington, KY 40514

 

Please print and retain a copy of this privacy policy for your records.